Shipping


We offer free trackable worldwide shipping on all items

Standard Shipping Time

We allow 3-5 days for processing, including engraving. Most orders are delivered after processing within 2-3 weeks. Please refer to the timeframes below to get a general idea of when to expect your order after it’s shipped.

US and Canada: 7-14 days*
Australia and New Zealand: 10-20 days
Europe**: 10-20 days
Latin America: 10-25 days
Africa**: 15-30 days
Other countries: 15-30 days
* Business days
** Exceptions apply. Unfortunately, due to some specific customs procedures, the delivery to some countries is not available at this time. These countries include Algeria, Tunisia, Albania, Kosovo and some others. We are sorry for this temporary inconvenience.

Workshops

Our workshop is located in China and our main office is located in New Zealand. 

Processing time

We strive to offer same or next day shipping on all orders. Note, however, that all our wooden accessories are handmade. In case we do not have your desired item in stock ready to go, please allow 3-5 business days for processing. This time is needed for us to make your item, pack and ship it.

Separate shipments

We do our best to only ship complete orders. However, in particular cases, your order can be split into 2 or more packages. This is caused by different workshop’s locations. In this case you will be provided with two or more tracking numbers.

Customs fees

In most cases, customs fees do not apply. The customer is responsible for all customs fees should this happen. Please contact your local customs agency for more information.

Delays

We offer 45-days order protection. If you don’t receive your order after 45 days since it was shipped, we will issue you full refund or send you another item of the same model.

Please note the delays are very rare and they are mainly caused by the customs. We hope for your patience and understanding should this happen.

Track your order

To track your order please go to

http://www.17track.net/en

an enter the tracking number provided to you.

In case you have any questions, please visit our FAQ page or send us an email to brad@woodnax.com.